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Heather brings more than 30 years of expertise in information technology (IT) and cybersecurity to PagerDuty, where she leads a security-first approach to operations and development, designed to deepen the resiliency of PagerDuty’s Operations Cloud.

Before joining PagerDuty, she served as the chief information security officer at RingCentral. Heather previously held multiple roles at IBM, including IBM Distinguished Engineer and chief technology officer for the company’s security and compliance specialty service area, where she addressed security and compliance concerns for internal adopters and external clients. She was also chief architect for the worldwide technical sales and solutions group, where she was responsible for driving the adoption of IBM Cloud solutions (also known as IBM Bluemix IaaS, IBM SoftLayer, and IBM Smart Cloud) with key strategic clients.

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