Session

Taking the Pain Out of Support Engineering

cecy-correa-context.io Cecy Correa
Context.IO

Production support is not a priority. No one on the team wants to work on support cards. Being on-call is a pain. Does this ring a bell? We’ve all been there! There is a better way to handle Support Engineering for your API. A way that will level up your team, and create positive support experiences for your customers. Drawing on 3+ years of Support Engineering at two different companies, I will share successful Support patterns and tools you can start using today to improve your API support. Read the full outline here.

Event
Austin API Summit 2018
Time

June 12, 2018 02:20

Duration:

20

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