Everyone is scrambling to handle internal AI agents doing work as employees, but the real shift is right around the corner. What will your business look like when your customers aren’t human either?

What used to be internal services for customer-facing apps are becoming your main interface. The future is hard to predict, but it’s easy to say it will look very different from today.

In this talk, Jacob Ideskog explores the real technical and business impact of that change. Why thinking about the agents you add to your workforce isn’t enough, and what it means for your entire API and agentic infrastructure.