Posts Tagged: API support

Simple Rules to Make Support Engineering Painless

Support engineering doesn’t often get as much attention as impressive functionality. After all, who wants to be fixing an assortment of minor issues when you could be building cool tools?

With that said, effective support is a crucial element of the software lifecycle, whether we like it or not. Read more

Architecting The People Platform

How does Conway’s Law impact the way we build effective internal communication within API-first companies?

When we write about web APIs, we inevitably focus on one of two things: The technicalities of building the application itself, or the target market and user base that consumes the API. Read more