Posts Tagged: API support

How to Smartly Sunset and Deprecate APIs

The life of an API follows a predictable lifecycle – from creation to deprecation, each stage of the API lifecycle denotes an important event, and it carries with it a set of best practices. API developers tend to think about the future in very positive ways – how the API will behave, what its design will be – but in doing so, they don’t always consider what the end of that API might look like. Read more

Simple Rules to Make Support Engineering Painless

Support engineering doesn’t often get as much attention as impressive functionality. After all, who wants to be fixing an assortment of minor issues when you could be building cool tools?

With that said, effective support is a crucial element of the software lifecycle, whether we like it or not. Read more

Architecting The People Platform

How does Conway’s Law impact the way we build effective internal communication within API-first companies?

When we write about web APIs, we inevitably focus on one of two things: The technicalities of building the application itself, or the target market and user base that consumes the API. Read more