Hacks, Workarounds, and Creative Solutions: How Unsupported Use Cases Reveal the True Needs of Your API Consumers

Karen White BigCommerce

We’ve all heard stories about the audacious workarounds that developers come up with to extract unsupported functionality from a platform or its APIs. Maybe the workaround came to light because of a sudden spike in traffic on your API infrastructure, or when updates broke an existing third-party integration.

You could try to discourage developers from getting creative with your APIs–or you could embrace workarounds as an essential part of the API design process. Workarounds demonstrate the true needs and use cases of your API consumers, and they might even give you a few ideas on how to solve a feature gap. In this talk, you’ll learn how you can react better and be proactive about gathering this valuable feedback, and how to incorporate it into your API design process.

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