Developer support models across the industry range from DIY to premium ‘hand-holding’. Program managers are constantly challenged to pick the right mix of support elements without driving up costs. When reviewing support models, calibrating the level of service to the level of developer commitment seems to be the key to making support an effective element of overall program strategy. This session will review industry benchmark research on developer support: how leading programs are using models ranging from DIY to premium in service of building a targeted ecosystem and how they are balancing this with expectations of developer commitment.
High impact blog posts and eBooks on API business models, and tech advice
Connect with market leading platform creators at our events
Join a helpful community of API practitioners
Can't make it to the event? Signup to the Nordic APIs newsletter for quality content. High
impact blog posts on API business models and tech advice.
Become a part of the world’s largest community of API practitioners and enthusiasts. Share your insights on the blog, speak at an event or exhibit at our conferences and create new business relationships with decision makers and top influencers responsible for API solutions.