APIs The Soul of Customer Experience (CX)

Claus Klein-Ipsen
Sopra Steria

Hans-Jørgen Beck
Sopra Steria

Kim Holm
Sopra Steria

Kavindra Kulathilake

Kshitij Mehrotra

Bring your laptop!
The session will run on AWS.

Workshop Overview:

  • APIs The Soul of Customer Experience (CX)
  • Introduction to API Management + Customer Successes
  • Customer Success Story: Danish Defense
  • Guided tour of API Management/li>
  • A company’s growth is based upon the richness of EXPERIENCE with its customers.

A companies growth is based upon the richness of EXPERIENCE with it’s customers.

Customer Experience (CX) needs to be as good as your API’s because what you reflect through your app is what you get back from your API’s, it is critical to have good API design. Great API’s are founded on dynamic team work and effective collaboration between the producers and consumers of the API, they bring together various valuable perspectives that are instrumental in designing a great API!

Along with great design and collaboration it’s equally important to stay agile, as market adaptation needs to be quick. You need to have the right strategy, tools and technologies that are developer friendly and agile. Join this session hosted by Axway & Sopra Steria and hear through Customer Successes how API Management has been developed with a focus on experience, collaboration and agility so you can deliver the ultimate customer experience. You will have access to a real time connected car API use case and tech lab to show case how QUICKLY the Backend data can be converted into a business ready API without writing any code.


Nordic APIs Workshops: Copenhagen


March 1, 2017 13:15