Adopting Open Banking APIs Improves Customer Experience Posted in Open BankingPlatforms Nathan McKinley March 11, 2021 Satisfying customer demands has become a daunting task in the 21st century, especially in the banking sector. Thus, this has made many financial institutions rethink how to carry out business and offer a rich customer experience to meet consumers’ expectations in the digital era. To be very frank, customers had always availed themselves of multiple banking institutions’ numerous amenities. Traditional banking systems have realized that to be with the ongoing trend, they should opt for digital banking initiatives. Consequently, with mobile app arrival, the banking system has evolved continuously. It has brought one digital stop to avail all the services. Real-time services offering, smooth services, and accessing everything in one place has made real-time banking services a favorite among users. But to provide services efficiently to the customers, you must deliver the customers’ expectations in the right manner. Failing to do so will invoke competition, and there are chances your users will choose another relevant service provider. A prominent solution to remain ahead of the curve is to adopt open banking APIs and enable your users to interact with other service providers seamlessly. With endless available banking opportunities, your customers will easily take charge of their financial lives. They would manage multiple service providers through one single bank account. So, What Is Open Banking and Open Banking APIs? Open banking is one of the most regarded practices available amid financial services providers. It refers to integrating new technologies to create a smooth communication line between financial institutions and third-party service providers. Open banking Application Programming Interfaces (APIs) are a rage among bank owners. Open banking APIs provide super financial transparency for the consumer, financial institution, and third-party service providers. Open banking opportunities bridge the gap and give a comfortable and secure way to manage transactions. Open banking APIs also benefit the customer greatly. They enable a stress-free banking experience where consumers can leverage many services. As a result, customer engagement also rises. APIs in the financial sector can deliver a long-lasting, secured, and convenient solution. 4 Benefits of Integrating/Adopting Open Banking APIs 1. Enhance Overall Customer Engagement Open banking APIs can help the bank satisfy changing consumer demands, thus improving the customer’s impression. Moreover, open banking APIs are a distinctive way to enhance the overall customer engagement and offer them a secure way for their financial transactions. Traditional banks that follow conventional methods will likely observe a reduction in customer engagement. In such cases, banks will have to innovate their processes to gain more customers and keep up with the ongoing trend. The best solution some banks develop is a mobile banking app — but that’s not enough. Your customers have become modern customers who need tech solutions to accomplish multiple tasks in one place instantly. Here, your banking services need to integrate open banking APIs and drive into banking opportunities like real-time service offering, connecting with other service providers, paying or recharging bills, and meeting other modern financial expectations. Incorporating open banking services APIs will consequently draw your users’ attention towards your app and meet ever-growing demands. Innovative services that appeal to users can act as a gateway, helping a bank attract more prospective customers and enhance the overall engagement with open banking APIs. 2. Allows Financial Institutions to Grow Another unique benefit of APIs in banking is integrating third-party service providers’ APIs that allow the financial institutions to grow out of traditional banking services. Adding to it, they get to engage in other digital markets without building that proficiency themselves. Incorporating APIs also streamlines partnering with existing service providers. For example, Suppose your consumer wants to pay a bill to an electricity provider. In that case, an open banking API will easily allow the consumer to pay from his mobile banking account to an existing mobile electricity paying technology. Getting the opportunity to engage with other digital markets will allow the financial institutions to grow and make their mark in the digital world. 3. Personalization How many times have you clicked on things that were specifically catered to your tastes? Many times, right? Well, open banking APIs and personalization have become an essential factor in engaging a customer and enabling frequent interaction. Through open banking APIs, a financial institution can transfer customer experiences into a timeless experience that offers customized and relevant services to every consumer. With open banking APIs, it’s possible to transform a mobile app interaction into intelligent data-driven practices that empower your app with happy and loyal customers. 4. Increases Digital Earnings Besides enhancing customer engagement and helping financial institutions grow, open banking APIs aid banks in increasing online earnings from new resources. A report by allied market research concludes that the global open banking market will generate $43.15 billion by 2026 with a CAGR of 24.4%. This means that the demand for open banking APIs is continuously growing. If banks and financial institutions remain defensive, they will miss the benefit of increasing digital revenue. Third-party finance apps like Paytm or Google Pay have already realized the potential of effectively using open APIs. In contrast, banks are continuing to be defensive. Instead, they allow FinTech startups and third-party apps to benefit and increase their revenue channels. The value of open banking APIs is exceptionally high. Banking firms that have adopted open APIs are continually making big bucks in the banking sector — those who haven’t are decreasing their value in the changing industry. Open APIs are a powerful way to create a customer-bank relationship to increase digital revenue and appeal to your users. Final Thoughts So if you’re convinced to expand beyond traditional banking services, some relevant advice would be to stop giving chances to Fintech startups and start considering integrating open APIs to enlarge your financial institution. Look out for established tech firms that will facilitate you in taking advantage of open banking APIs. Create your own banking space in the digital market and continue to lead the game offline and online.