APIs for Humans: The Developer Experience

Carl Sutherland Acuity Scheduling

APIs make it possible for machines to communicate with one another. But the dots are connected by humans (for now, at least!) and human-friendly APIs are an important part of the developer experience. This session will cover some tricks to provide proactive support and improve the developer experience by using logging, documentation and an API itself. I’ll briefly introduce the main components of developer experience for APIs and discuss some easy wins. Then we’ll dive into logging with some real-world examples gathered from New Relic Insights. From these examples we’ll see how logs can be used to identify friction points which cause developer frustration within an API. I’ll cover specific cases for providing and potentially automating support, improving documentation, and updating the API to provide more useful information to the developer. Then I’ll show a few more examples anecdotally demonstrating the removal of the original friction. Wrapping up I’ll discuss how this process can be used to create a feedback loop for improving the developer experience, helping to scale API support along with the API.

Smarter Tech Decisions Using APIs

Smarter Tech Decisions Using APIs

API blog

High impact blog posts and eBooks on API business models, and tech advice

API conferences

Connect with market leading platform creators at our events

API community

Join a helpful community of API practitioners

API Insights Straight to Your Inbox!

Can't make it to the event? Signup to the Nordic APIs newsletter for quality content. High impact blog posts on API business models and tech advice.

Join Our Thriving Community

Become a part of our global community of API practitioners and enthusiasts. Share your insights on the blog, speak at an event or exhibit at our conferences and create new business relationships with decision makers and top influencers responsible for API solutions.