Posts Tagged: support

Tips on Creating Outstanding Developer Experiences

Developer Experience (DX) for developers is akin to User Experience (UX) for end-users. The API products that streamline DX tend to increase interest and retain a following. But it’s not only public-facing services; internal and partner APIs benefit from a focus on DX as well. Read more

How to Smartly Sunset and Deprecate APIs

The life of an API follows a predictable lifecycle – from creation to deprecation, each stage of the API lifecycle denotes an important event, and it carries with it a set of best practices. API developers tend to think about the future in very positive ways – how the API will behave, what its design will be – but in doing so, they don’t always consider what the end of that API might look like. Read more

5 Ways SDKs and Code Samples Boost Developer Experience

The API industry thrives on the health of its users and developers. Accordingly, developer experience is an extremely important part of the development process. According to Stack Overflow, of the 50 million developer respondents, 21 million were considered professional developers — 42% of all respondents. Read more

Simple Rules to Make Support Engineering Painless

Support engineering doesn’t often get as much attention as impressive functionality. After all, who wants to be fixing an assortment of minor issues when you could be building cool tools?

With that said, effective support is a crucial element of the software lifecycle, whether we like it or not. Read more

9 Questions for Top-Level API Security Auditing

One of the most important things any API developer can realize is the fact that, as a data handler, they have some of the most important legal and moral requirements towards their data subjects of any technically oriented organization.

The fact that consumers entrust developers with their data at all is predicated upon the idea that this data will be secured, that the API itself will be bolstered against attacks, and that the API provider is doing everything within their power to continually secure themselves against potential threats. Read more