Posts Tagged: support

5 Frequent Developer Community Mistakes (And How To Fix Them)

We’ve been in the API game for a little while now, and we’ve seen our fair share of compelling developer communities being cultivated. On the flipside, we’ve also seen some epic fails. At our 2016 Platform Summit, Shayne Parmelee, developer experience lead at Shopify, talked about some of his own successes (and failures) during his time with the company. Read more

Developer Center

7 Ingredients That Make Up a Superb Developer Center

What is a consistent attribute across successful API programs? They all have awesome developer portals. Good API documentation is easy to navigate and understand, but the best, shining developer center pushes onboarding and actual implementation to new levels of usability, to the point where integrating the API becomes as simple as cake — well, at least as simple as technically possible. Read more

Day in the Life of an API Developer Evangelist

Evangelist, advocate, community builder, whatever you want to call it, since Guy Kawasaki of Apple popularized the concept of “technology evangelism,” the role has become a staple addition for software outreach. New startups and corporations alike now often hire evangelists — a rather nebulous breed of employee between sales, marketing, engineering, and support. Read more