The chances are good that there’s an app or service you currently use because it makes your life easier. It’s not perfect, and there are plenty of things you can think of that would improve it, but it helps you enough that you’re willing to overlook its imperfections. Read more
Posts Tagged: support engineer
Support engineering doesn’t often get as much attention as impressive functionality. After all, who wants to be fixing an assortment of minor issues when you could be building cool tools?
With that said, effective support is a crucial element of the software lifecycle, whether we like it or not. Read more