Developer Experience (DX) for developers is akin to User Experience (UX) for end-users. The API products that streamline DX tend to increase interest and retain a following. But it’s not only public-facing services; internal and partner APIs benefit from a focus on DX as well. Read more
Posts Tagged: developer support
The chances are good that there’s an app or service you currently use because it makes your life easier. It’s not perfect, and there are plenty of things you can think of that would improve it, but it helps you enough that you’re willing to overlook its imperfections. Read more
Support engineering doesn’t often get as much attention as impressive functionality. After all, who wants to be fixing an assortment of minor issues when you could be building cool tools?
With that said, effective support is a crucial element of the software lifecycle, whether we like it or not. Read more