Posts Tagged: developer relations

Why Your API Needs a Dedicated Developer Experience Team

In the 2019 State of API report, surprisingly, only 37% of API providers viewed documentation as a top priority. When API consumers were asked to vote on the most important characteristic of an API, 60% earmarked “ease-of-use” as their primary desire when integrating, with documentation trailing in 3rd place. Read more

How to Measure The Success of Developer Relations

What’s your north star metric for developer relations?

Each developer relations program has a different opinion on what should be their north star metrics to measure the success of their platform. Some metrics are valid while others can be what are called vanity metrics. Read more

How to Build a Successful API Partner Program

Many of us are guilty of, even if only subconsciously, thinking about what we can get out a partnership. To convince partners to consume our APIs, we often consider great API design and quick developer onboarding. However, we may not be giving enough thought to the relation itself. Read more

Simple Rules to Make Support Engineering Painless

Support engineering doesn’t often get as much attention as impressive functionality. After all, who wants to be fixing an assortment of minor issues when you could be building cool tools?

With that said, effective support is a crucial element of the software lifecycle, whether we like it or not. Read more

Tips On Building A Developer Community

These days, developer communities come in all shapes and sizes. There are tight-knit local meetups for niche programming languages. Groups form around everything from GraphQL to Docker, and massive online communities center around platforms like Github or Stack Overflow. And occasionally, communities emerge around company-specific API platforms too; take Twilio, Shopify, or Fidor, for example. Read more